• Send Us a Message on WhatsApp

    Hours of Operation: Monday to Friday, 9am to 6pm

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  • Visit Us

    Headquarters: 128 City Rd, London EC1V 2NX, United Kingdom.

    Corporate Office: B-3A-03, Kompleks Perindustrian EmHub, Persiaran Surian, Seksyen 3, Taman Sains Selangor, Kota Damansara, 47810 Petaling Jaya, Selangor, Malaysia.

  • Get in Touch via Email

    info@petalnpotions.com

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Frequently Asked Questions

What is Petal & Potions

Petal & Potions is a brand dedicated to blending the power of nature and science to create luxurious skincare and wellness products that nourish your body, mind, and soul.

Are Petal & Potions products cruelty-free?

Yes, all of our products are cruelty-free. We believe in ethical sourcing and testing, ensuring no harm to animals.

What types of ingredients do you use in your products?

We use a mix of natural, plant-based ingredients and scientifically-backed formulations to provide effective skincare. We focus on pure botanicals, essential oils, and high-quality active ingredients.

How do I use Petal & Potions products?

Usage instructions vary by product. For specific directions, please refer to the label on each product or visit the individual product page on our website.

Are your products suitable for sensitive skin?

Yes! Our products are designed to be gentle and nourishing. However, if you have specific skin concerns or conditions, we recommend patch testing or consulting with a dermatologist before use.

Do you offer international shipping?

Yes, we offer international shipping! Please check our shipping policy for details on delivery times and costs to your location.

How long will it take to see results from your products?

Results can vary depending on the product and your skin type. Most customers see noticeable improvements after 2-4 weeks of consistent use.

Are your products organic?

We use a combination of organic and sustainably sourced ingredients to ensure the highest quality, but not all products are 100% organic. Check the product description for more details.

Can I return or exchange a product?

If you’re not satisfied with your purchase, we offer returns or exchanges within a specified period. Please refer to our return policy for more details.

Do you offer gift sets or bundles?

Yes! We offer curated gift sets and product bundles. Visit our store to explore beautifully packaged sets perfect for gifting or pampering yourself.